When a potential customer has a question while browsing your website, what happens?
One great way to boost e-commerce conversions and put some human touch back into your brand is to use live chat widgets on your website.
This helps to replicate the feel of having a sales assistant in-store and can boost trust in your business. Even if they opt not to use the chat, knowing the option is there can make a customer feel more secure.
Remember: online consumers still enjoy connecting with real people. Perhaps one of the biggest downsides to online retail is losing that human-to-human connection, so something as simple as a live chat can bring that element back into your brand.
Configure your website so that people can easily speak to an agent live. Contacting your business to get questions answered must be a breeze.
If you’d like more e-commerce website tips, head on over to our blog where we’ve listed the 10 Most Common e-Commerce Mistakes!
Have you made it easy for your customers to get the answers they want? Let us know in the comments below 👇
I’m the brains (& the energy) behind MYB Workshops.
For 20+ years, I’ve helped business owners ditch the confusion, clarify their message, and build brands that attract the right clients. No fluff, no overwhelm, just proven strategies that work.
If you want to build a brand that feels right and actually brings in business, you’re in the right place!
For more than 20 years, I’ve helped businesses grow with better marketing systems that support long-term plans.
Everything inside MYB Workshops is built from the same strategies, frameworks and practices we use in our agency. These aren’t theories or quick fixes. They’re proven approaches shaped by real-world results and applied across hundreds of businesses.
MYB Workshops was created to make those tools and insights accessible to business owners who want greater clarity and confidence in their business.
I’m glad you’re here in the Blog, explore some of the hot topics our clients ask us about. I hope to see you in the workshops, real soon!
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