Member FAQs
How do I access my purchased workshops?
Once logged in, you can access the workshops you purchased via your dashboard.
Can I download workshop resources and materials?
Yes! Most workshops include downloadable materials such as worksheets, templates, or guides. These can be accessed from each enrolled workshop.
How long do I have access to my purchased workshops?
Purchased workshops are available for 12 months access, they automatically expire on the 12 month anniversary of your purchase date. So you can revisit them anytime within your 12 months. If you need more time, simply purchase them again with your member discount code “WORKSHOPSUPPORT”. A 20% discount is only available to past members or MYB clients.
What should I do if I miss a live Q&A session?
You can access any past Q&A sessions directly from our private MYB Workshop Community Facebook group.
How do I join a live Q&A session for an upcoming workshop?
The live Q&A sessions are available from our private MYB Workshop Community Facebook group. You can also find the link on the Member Centre page.
Can I upgrade to a different workshop bundle or add more workshops?
Absolutely! You can explore and purchase additional workshops directly from the Workshops page.
What if I need help with something during a workshop?
Our workshops are pre-recorded, giving you the flexibility to learn at your own pace.
For support, we offer the following options:
- Hands-On Help: You can purchase additional support at an hourly rate for personalised strategy, guidance, or assistance with implementing workshop concepts. Visit our Workshop Resources page to learn more.
Our goal is to ensure you have the resources you need to succeed! Remember, you can phone-a-friend (us) to get help at any time.
Can I request a certificate of completion for workshops I’ve finished?
Yes! Certificates are available for selected workshops. If eligible, you can request yours through the workshop page or by contacting support.
How do I update my account details or preferences?
Visit your My Account page to update your profile, email, or settings preferences.
What if I encounter technical issues accessing my workshop?
If you experience any issues, try clearing your browser cache or switching devices. If the problem persists, contact our support team for assistance or send us a chat message.
Still got questions?
Don’t see a question you need answered? Simply email us at info@marketingyourbrand.com.au and we will get back to you as soon as we can.