If positive reviews feel hard to get, then read this! ⤵️
Consider implementing these tips:
✅ Send follow-up emails asking for customers to review their purchase
✅ Offer incentives like promo codes for future orders in exchange for reviews
✅ Make it EASY for customers to leave reviews – the harder it is the less you’ll get
✅ Don’t be afraid to send a follow up to nudge anyone who may have forgotten to leave a review
✅ Frequently share your existing positive reviews on social media & ask other customers to share their experiences
✅ Respond to negative reviews and show you are a business that respects your customers, even when they may have a negative experience
✅ Give them prompts or an easy to use ratings system like stars or a number. This is simpler for the user than filling in a blank, open-ended text box!
✅ Ensure your review system is mobile friendly. Many web users are now on mobile, so if your forms aren’t mobile friendly users will get frustrated and leave
Over 90% of customers are influenced by online reviews when making purchasing decisions so it’s important to collect them as often as possible.
We’d love to know which tip was the most helpful – let us know in the comments! ⤵️
